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hattac's avatar
hattac
Joining in
7 months ago

Router requires reset once a week

Wondering if anyone can help me with this, I have the M500 package and I'm fortunate to be in an area where it was only just installed around 2 years ago so I have fibre going directly to the RFOG box in my home then a short 1mtr coax to the Hub 5. All in all I'm happy with the service the speeds are great and the service is mainly used for gaming. Around every 7/10 days the connection becomes allmost unusable when gaming and it almost feels as though its creating input lag that's how far behind it feels, I then go ahead and reset the hub via the pin underneath and within a day or so it resetles itself and is really responsive again, this happens every time. I'm wondering if any of you tech savy networking folk can point me in the direction as to why this happens? Thanks

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  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    We have RFoG we do not need to touch the VM Hub from one month to the next,
    the last Hub reboot was caused by a local power cut.

    It is easy to test if the line has had a change in performance via :

    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed

    For Android & iPhone there is also a free "Samknows Realspeed" app that works well.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    7 months ago

    Hi hattac, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your hub and connection. We've not been able to locate your account from your forum credentials however whenever you notice a fault, please have a look here. From that link, you'll be able to check if there's a fault in the area, test your line, replace your equipment or book an engineer visit if it's needed.

    These links will also help to keep things tip top for you: 

    General broadband help

    Wi-Fi troubleshooting

    If you are still having further issues then please pop back to us here and we can help further. 

    Thanks,