Forum Discussion

Jedmondson's avatar
Jedmondson
Joining in
3 days ago

Router Red Light Permanently On

I saw some posts from a while ago from users with this same issue I have . They were advised to order a new Router . I have tried all on line suggestions : reset with pin , disconnect , turn off , check position etc ….many many times …but the red light stays stubbornly on ! Can anyone tell me how I can report this and order a replacement router , please ? I have been through all the help sections but i just cant find where ??

Many thanks 

1 Reply

Sort By
  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Jedmondson,

    Thank you for your post. We're very sorry to hear about the red light on the hub. 

    We can certainly look into the issue with the hub. 

    I will private message you now to confirm your details. 

    ^Martin