Our router has had a solid red light on for a couple of months now, since we did some decorating. I think some dust may have gotten into it possibly, it doesn't feel particularly hot but the internet connection has been very flaky to say the least.
I have tried switching it off and on again via the switch at the back, but the issue still remains.
Please can you help with getting a replacement, many thanks.
If it's a Hub 3 and if the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Forum TeamHello tonysab
Sorry to hear of the red LED showing constantly on your hub, we appreciate the concern this can cause and you taking the time to raise this with us via the forums.
I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
In the meantime can you ensure the following please:
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.
• Switch the hub back on at the power. The Hub should now operate normally.
If the Hub feels hotter than expected to touch, please don't leave unattended during use.
