Forum Discussion

paulfu's avatar
paulfu
Tuning in
10 months ago

router keeps powering itself down

My virgin media router keeps turning itself off, have reset it 3 times know and the problem still persists

Also cannot connect to my router using 192.168.0.1/192.168.1.1

  • xpath's avatar
    xpath
    Tuning in
    10 months ago

    isnt the virgin media hub address on 192.168.100.1  mine is in modem mode so my own router is on 192.168.1.1

    try logging into 192.168.100.1 and check the hub logs,  the password would have provided with your superhub

    its a yellow sticker or possible a red pull out tray on the hub

    • paulfu's avatar
      paulfu
      Tuning in
      10 months ago

      Hi still no joy on connecting to the hub/router, still keeps randomly switching itself off

      • Paul_DN's avatar
        Paul_DN
        Forum Team
        10 months ago

        Hi paulfu,

        Thank you for reaching out to us in our community and welcome, sorry to hear your Router was powering itself down, we understand the frustration this may be causing.

        I was able to locate you on our system with the details we have for you and can see you have spoken to us, were you able to get this resolved?

        Regards

        Paul.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    10 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.