Router broke
Help, the fibre cable has been broken off the back of the router. Can I fix this?? Or do I need to order a new one??
Forum Discussion
12 Replies
Request a replacement Hub. Customer Support are on 150 or 0345 454 1111 from a non-VM phone.
Might be possible to solder back in but I’d just buy a new one.
You never know VM might just send you one.
That's coax, not fibre, and no, not user serviceable.
Oh and you shouldn't buy a HUB on eBay as VM wouldn't register it with your account, so another paperweight!
Sorry, no idea what’s it’s called. Yes will phone virgin tomorrow. Much rather get a box through them.
Scotts25 wrote:Sorry, no idea what’s it’s called. Yes will phone virgin tomorrow. Much rather get a box through them.
Yep, it will either be free or at most £25 for a call out charge.
Buying a VM Hub is not the way forward.
VM will only activate a Hub that they have supplied to you and registered to your account.Question is: how did this happen? You won't want a repeat.
Maybe trying to unscrew the F connector. Some engineers wrench them up so tight. I had to remove the cable to return a hub once, that was a job, the plastic spanner they gave with the new hub simply broke....
that is broken😲
