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Sinead13's avatar
Sinead13
Joining in
6 months ago

Router 3.0 permanent red light.

Permanent red light on 3.0 router and got no help when I called Virgin Media. I was told its normal. After being a customer for years I know its not normal. I read comments on here and it states it could be over heating which is concerning. Any help appreciated. 

  • Client62's avatar
    Client62
    Alessandro Volta

    Is my Hub 3 Hot or not ?

    It can be the LED is fading or it can an over temperature fault.

    To check login in to the Hub 3 menu at http://192.168.0.1/  
    use the numeric Hub password from the bottom side label.   ( not the Wi-Fi password )

    Run the Network diagnostic tool

    Scroll down through the results and find the Temperature entry.   Is it Normal ? 

  • Hi Sinead13 

    Thanks for posting and welcome to the community.

    I'll send you a PM now and get an engineer visit booked in.