Hi all,
I recently renew the broadband contract and VM sent me the hub 6, and asked me to return the old hub 3 in the box provided and drop off to nearest Yodel, I did it on 2/May, now I just received an email chasing me to return old hub. I kept the proof of sending, I try to reply email but no luck it keep said failure. Anyone know how to solve it cause afraid they will charge me for non-return old hub.
Also I just check Yodel with the tracking number, it was returned to VM, how come they chasing ?
What date was it returned?
It could take several days to process the HUB once at the warehouse.
When I returned mine it arrived on the 28/03, and I received an email thanking me for the return on 04/04.
Thank you I see. Return date 8/5, probably let’s see a week later
Forum TeamHey maychengpuiyee, thank you for reaching out and a warm welcome to the community, we are so sorry to hear about your hub return issue.
Sometimes it can take the warehouse take up to 14 days to prcoess this once its been delivered.
Please do not worry, it will update in due course if not please do let me know.
