Replacement of old SuperHub v1
Hi. I've just re-negotiated my ageing parent's broadband contract for another 18 months, but have noticed that the WiFi is regularly dropping out for several minutes at a time, multiple times a day. It improves after a Hub power cycle but the intermittent fault will return after a few days.
I've also noticed that whenever I run a speed test (different days, different times of day, from different devices in different parts of the house etc.), it never gets more than ~50Mbps download and they're paying for the 150 service.
I inspected the Hub and it's a very old VMDG480 which I believe is a gen 1 Hub. Can this be replaced for free given it's age and faulty behaviour? I'm concerned that it's about to kick the bucket and also isn't able to give the performance that is being paid for.
I've just attempted to ring the tech support helpline but there was no option to speak to a human and it just ran some generic line tests without asking me what the problem was.
Thanks,
Joe