Forum Discussion

Leamphil's avatar
Leamphil
Tuning in
22 hours ago
Solved

Replacement Hub5 won't connect

I have received a replacement Hub 5 for my old Hub 3.

When I plug it in I go through various phases of flashing light and end up with a blue flashing light.  I can login to the Hub and see that the Hub5 is not connecting.

I have tried doing a Factory Reset and that did not change anything.

How do I get through to anybody at VM to get a fix for this ?

My line is working fine on the old Hub3 that I have reverted to.

  • Tudor's avatar
    Tudor
    22 hours ago

    Probably the hub has not been initialised for your account. 

    Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

4 Replies

  • Leamphil's avatar
    Leamphil
    Tuning in
    21 hours ago

    Thanks, now working.

    WHY aren't there any instructions with the hub ??

    It arrives and you expect it to work especially as the only instructions are via a web page which says plug it in and wait for 30 mins.

    Thanks to the above but a solution for everyone would be to include instructions !

    • Tudor's avatar
      Tudor
      Very Insightful Person
      17 hours ago

      Yes, instructions would be nice for many people. Personally I never read the instructions, if I cannot install things without instructions I would rather not have them. Never read IKEA instructions and have built many things for various people.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    22 hours ago

    Probably the hub has not been initialised for your account. 

    Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday