Repeated loss of service red light hub
For over a year I've had repeated loss of broadband service for weeks at a time, initially told this was an area issue. Was told this was going to be fixed in two weeks but I had an ongoing issu...
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Thanks for the reply @jbrennand
1) The thought had crossed my mind in the past year. I've ran it lay times to only got a local issue and not area outages when I have issues. They have ran test to my home equipment for each call and found issues on my services outside of area faults. The service checker in the app consistently reports the same issue.
2) Unfortunately this doesn't resolve my issue & I'm perfectly aware of it.
My Hub 3.0 got the red light in September 2023. I was told in November 2023 after prompting VM that they'd cancelled any replacement outright due to a 2 day issue. I might have done enough waiting?
I guess if there's no issue with the Hub other than an LED, what else could be causing the repeated bouts of total loss?
Hi UnhappyLoss
Thanks for posting and welcome to the community.
I'll send you a PM now to book in an engineer visit for the Red Light.