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martyarty's avatar
martyarty
Joining in
6 months ago

Red router light.

Help please. Router has had a red light for over 2 months and is hot to touch. I have tried factory reset and all other tips found on this forum.

 

i have been pulling my hair out trying to get through to talk to an advisor with no success. Chat bot sucks and just send you round in circles. Can someone from Virgin please help?

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    6 months ago

    Hi martyarty 

    Thanks for posting and welcome to the community. Thanks for flagging the red light and also what you've done. I'll send you a PM now to get an engineer visit booked in.

    Kindly unplug the Router until the visit is complete and replaced.

    Best wishes.