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Chirag27's avatar
Chirag27
Joining in
2 years ago
Solved

Red light on Virgin Media Hub

hi, I have a solid red light on my virgin media hub 3 for over 3 months. I’ve also been having issues with my WiFi dropping on a regular basis. I have called virgin media a few times and every time the advice is different by the technical people. I have done a reset of the wifi router recently and have taken out the wires and plugged them in again. Unfortunate the red light is still coming up.

Help
Hub 5
WIFI
  • Adduxi's avatar
    Adduxi
    2 years ago

    The red LED on a Hub 3 is the overheating warning.  If this is faulty, i.e. on when it should be off, then the Hub needs replaced as it's a risk.  If you wait here a day or two a VM Mod will pick this up and discuss with you directly.

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  • Mumstheword1's avatar
    Mumstheword1
    Joining in
    5 months ago

    Hello, I have a solid red light on my router. I discussed it with tech support weeks ago. They said it was fine they said they would reset it from their end, so the red light would go off and the WiFi would stop losing connection(TV buffering and devices keeps dropping WiFi) 

    The red light is still on. 

    They assured me it was NOT an overheating risk and agreed it was their responsibility! 

    Reading through this thread, I can see it is a sign that the router needs replacing immediately

    Could someone please contact me to organise this? Many thanks

    • Mumstheword1's avatar
      Mumstheword1
      Joining in
      5 months ago

      Is this forum manned by customer support staff? 

      Is anyone available to answer my post please?

  • prower's avatar
    prower
    Joining in
    5 months ago

    Hi, I have a solid red light on my router and the WiFi connection has become intermittent. I have tried resetting the router but the solid red light remains. Could anyone on this forum please contact me to arrange a replacement router? Thanks

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      5 months ago

      Hi prower 

      Welcome to our forums and sorry to hear you have been having an ongoing issue with your red hub light. We can understand your concern and we want to do our best to help. To look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,

  • Beetlebabe1973's avatar
    Beetlebabe1973
    Tuning in
    5 months ago

    Hi forum team

    My hub 3 has packed up it has been showing a solid red light for awhile now. It is upright and well ventilated. I have tried the test my broadband and switch off, leave and switch on again and resets. I tried again tonight and lost WiFi completely and now I cannot use internet at all and the service status checks say it is not connected when it is. This thread suggests the hub is overheating I think mine is cooked. What is the best route to report this, by phone or can it be done here? I can’t get through on the phone.
    kind regards 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      5 months ago

      Hi Beetlebabe1973, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've been having an issue with your Hub. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

      I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

      Thanks,

  • Rachael489's avatar
    Rachael489
    Tuning in
    5 months ago

    I am currently having this exact issue with my Hub 3. Red light, warm to the touch and intermittent connectivity. It has been like this over a month. Tried the online chat facility and it makes me go over the same questions with a bot before connecting me to an advisor and cutting out. I’m losing the will to live. 

  • Emmagarbutt22's avatar
    Emmagarbutt22
    Joining in
    4 months ago

    I also have this issue issue. Unsure which hub I have but the red light has been on since we did some decorating. I think some dust may have gotten into it when we took some plaster off of the wall.

    please can you help with getting a replacement 

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      4 months ago

      Hi Emmagarbutt22 👋.

      Thanks for reaching back out to us, sorry to hear of the issues you have been having with the red light on your Hub. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina