My hub is alternating between a solid red light, and a white light. The red light occasionally stays on for a few hours. The hub is in a well ventilated position and all connection are sound. I have tried all of the recommended fixes, but the problem still exists. What are my next steps?
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Forum TeamHi St3v3o66
Welcome to the Community Forums.
Sorry to hear of your concerns with the red light LED. This is usually just an LED error, rather than anything more serious. We would always err on the side of caution, so if you have already performed the pinhole reset and this has not resolved the issue, please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
