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June28's avatar
June28
Joining in
4 days ago

Red light on router

Hi,

Our router has the red light permanently on and is feeling hot to touch. I restarted it but although we still have internet connection, the red light is back. How do we request a new hub as I believe this red light and the overheating is a risk.
Many thanks,
June

3 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    4 days ago

    Please do a pin-hole reset and if the red LED remains then the hub will need replacing. 

  • June28's avatar
    June28
    Joining in
    3 days ago

    Yes, I've done all that and it's still on. 

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      16 hours ago

      Hi June28 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the red light issues that you are facing. So that we can assist we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina