Forum Discussion

dgb111's avatar
dgb111
Tuning in
2 years ago

Red light on router

I have a permanent red light on my router. Have done the online reset, power off etc but is still there. Looking at forums seems like I need a new router but can't get through on chat or phone. Please can virgin help send me a new router

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Yes, if it's a Hub 3 it needs to  be swapped out, as that is a faulty overheat warning.  If you wait here a day or two a VM Mod will pick this up and discuss.

  • Hi Dgb111 👋🏼

    Thank you for posting and welcoming you back onto our community forum 😊.

    Sorry to see you have a red light on your hub ☹.

    So I can further investigate 🧐 and see why your hub has a red light, I will have to private message you. 

    Please watch out for the envelope ✉.