I have a permanent red light on my router. Have done the online reset, power off etc but is still there. Looking at forums seems like I need a new router but can't get through on chat or phone. Please can virgin help send me a new router
Yes, if it's a Hub 3 it needs to be swapped out, as that is a faulty overheat warning. If you wait here a day or two a VM Mod will pick this up and discuss.
Forum TeamHi Dgb111 👋🏼.
Thank you for posting and welcoming you back onto our community forum 😊.
Sorry to see you have a red light on your hub ☹.
So I can further investigate 🧐 and see why your hub has a red light, I will have to private message you.
Please watch out for the envelope ✉.
