Forum Discussion

SteveH13's avatar
SteveH13
Joining in
6 months ago

Red light on router.

Hi. I have a red light on my router. 
it’s not hot but is faulty, done the reset etc
hoping someone from virgin will see this and get in touch, had it before and the people on the phone were not very helpful. 

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    6 months ago

    Hi SteveH13,

    Thank you for reaching out to us in our community and welcome back, it has been a while, hope you have kept well, sorry to hear you have a red light on your Router which remains after a reset, is this a red light or is it due to the LED's fading, when you say the HUB is faulty what other issues are you facing?

    Regards

    Paul.

    • SteveH13's avatar
      SteveH13
      Joining in
      6 months ago

      Hi Paul.

      it is a red light. We have been having problems with the internet not working, dropping in and out, being slow at times. 

      thanks,
      Steve. 

      • Martin_N's avatar
        Martin_N
        Forum Team
        5 months ago

        Thank you for that information SteveH13.

        We may need to get the hub replaced. I will private message you now to confirm your details. 

        ^Martin