Forum Discussion
- AdduxiVery Insightful Person
If this is a Hub 3, and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
- Ashleigh_CForum Team
Hi there Bensymonds84
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your Hub and thank you to our community team for their help so far.
Just to clarify, I know you have said you have reset but was this a full factory reset? To perform this push a pen etc into the reset hole at the back of the Hub and hold in for 30 seconds, this will cause a full reset so if you have changed any details such as the Hub password or name it will revert to the original, but you can change this back.
Can I also ask if the Hub is out in a well ventilated area?
- Bensymonds84Joining in
Hi,
Thanks for the replies. I will try the pin reset tonight to see if that helps. Yes, it’s in a ventilated area.
- Bensymonds84Joining in
Hi, I have reset the hub but the light is still red when it comes back on.
Will virgin send out a new hub?- Ilyas_YForum Team
Hey Bensymonds84 Thanks for reaching back out to us on here. 👋🏽
I'm sorry to hear about the issues with the hub.
I will send a private message.
Kind regards,
Ilyas.
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