Forum Discussion

Bensymonds84's avatar
Bensymonds84
Joining in
4 months ago

Red light on Hub

Over the weekend my Internet Hub has turned from a white light to a red light.

I've tried unplugging and restarting Hub but still no joy. 

 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If this is a Hub 3, and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Hi there Bensymonds84 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your Hub and thank you to our community team for their help so far. 

    Just to clarify, I know you have said you have reset but was this a full factory reset? To perform this push a pen etc into the reset hole at the back of the Hub and hold in for 30 seconds, this will cause a full reset so if you have changed any details such as the Hub password or name it will revert to the original, but you can change this back. 

    Can I also ask if the Hub is out in a well ventilated area?

    • Bensymonds84's avatar
      Bensymonds84
      Joining in

      Hi,

      Thanks for the replies. I will try the pin reset tonight to see if that helps. Yes, it’s in a ventilated area.

    • Bensymonds84's avatar
      Bensymonds84
      Joining in

      Hi, I have reset the hub but the light is still red when it comes back on. 
      Will virgin send out a new hub?

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team

        Hey Bensymonds84 Thanks for reaching back out to us on here. 👋🏽

        I'm sorry to hear about the issues with the hub.
        I will send a private message.

        Kind regards,
        Ilyas.