Forum Discussion

mjlynch30's avatar
mjlynch30
Tuning in
5 months ago

Red Light on Hub

Hi, constant red light on Hub 3. Hub is quite warm, connection is OK most of the day but sticking in the evenings when streaming. Have done all resets inc. factory reset using pin hole on back of hub. I called Virgin Media and have been told Hub cannot be replaced because when they check the line remotely they can't see any problems: they say I need to call them at exactly the point when the connection is not working. This is crazy (i.e. by the time I get through will it still be sticking?) - and potentially dangerous. Please could someone from Virgin help? Thank you.

  • John_GS's avatar
    John_GS
    Forum Team
    5 months ago

    Hi mjlynch30 

    Thanks for posting and welcome back to the community. Sorry to hear of any service issues and also the red light. Thanks for letting us know what steps you've taken already. I'll send you a PM now to book in an engineer visit.

    Best wishes.