Forum Discussion

Sarahhmcq's avatar
Sarahhmcq
Joining in
12 months ago
Solved

Red light on hub

I have just spent 35 minutes on the phone to vm and they have told me not to worry about the coloured light on my hub. I have had a constant red light for about 3 months now and although the internet is working, it is very slow. After checking speeds and carrying out checks, I have been told there is nothing wrong. Just wondering why the red light all of a sudden?!

  • If your Hub is a Hub 3 then if the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If your Hub is a Hub 3 then if the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Hi Sarahhmcq,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about how your calls have gone with the team. 

    We are happy to look into this. I will private message you now. 

    ^Martin