Forum Discussion

kodjac's avatar
kodjac
Joining in
12 months ago

Red light on Hub 3.0 router / slow internet

Hello,

We've been having issues with our Hub 3.0 for the last few months where it's showing a stable red light on the front rather than a green/white light.

I've read online that it's an overheating issue, but it doesn't feel hot to touch. Its been sat in a well ventilated space and I've tried resetting the router multiple times but it stays the same.

We've noticed our internet connection is really slow at times and sometimes disconnects completely from the laptop and mobiles.

Any support in this would be much appreciated.

red light
Slow Internet
  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    11 months ago

    Hey kodjac, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this,

    I am going to send you a PM now so we can look into this for you.