Hello craigchaos88
Sorry to hear of the red light and connection issues in regards to your Hub, we appreciate you taking the time to raise this via the forums.
When using the Hub in modem mode it should show the base light as a magenta colour, due to it currently being in modem mode we're limited as to what we can see in regards to the Hub and it's stats but what we can see, all of the levels and specs are in the ranges we'd expect them to be.
Please can you try this for me:
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.
• Switch the hub back on at the power. The Hub should now operate normally.
Please report back with the result.
Rob