Forum Discussion

craigchaos88's avatar
craigchaos88
Tuning in
11 months ago

Red light on hub 3 - unstable connection

Hi, recently my hub has been unstable, constantly requiring me to do a reset, I use it in Modem mode and still I keep loosing connection needing to reboot. I have noticed that the status light has turned to a solid red since these issues have been present.

Any help would be appreciated.

Thanks

9 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 months ago

    Are you sure it’s red? Hub3 in modem mode the LED is magenta and can look red to a lot of people. Please post some stats. 

    How to get stats from a VM hub (no need to logon to the hub)

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.
    • craigchaos88's avatar
      craigchaos88
      Tuning in
      10 months ago

      Hi Tudor,

      Please see the info you requested below:

      Downstream bonded channels

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

      13310000003.540256 qam25
      21390000005.140256 qam1
      3163000000540256 qam4
      41710000004.540256 qam5
      51950000004.940256 qam8
      62030000004.340256 qam9
      7227000000440256 qam12
      8235000000440256 qam13
      92590000003.540256 qam16
      102670000003.740256 qam17
      11291000000340256 qam20
      122990000003.440256 qam21
      133230000003.240256 qam24
      143390000003.540256 qam26
      15347000000440256 qam27
      16355000000440256 qam28
      173630000004.540256 qam29
      18371000000440256 qam30
      193790000004.440256 qam31
      203870000003.940256 qam32
      213950000004.340256 qam33
      22403000000440256 qam34
      234110000003.540256 qam35
      244190000004.140256 qam36

      Downstream bonded channels

      Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

      1Locked40.358682111
      2Locked40.323936913637338
      3Locked40.341928823460424
      4Locked40.3117038567564
      5Locked40.914993309373005
      6Locked40.310507418113657
      7Locked40.3232254516
      8Locked40.986723504
      9Locked40.355632741
      10Locked40.943052232
      11Locked40.92236774989
      12Locked40.3293135271
      13Locked40.356812831
      14Locked40.3430342842
      15Locked40.37163600171401
      16Locked40.315782331853715
      17Locked40.9694833783
      18Locked40.342633635
      19Locked40.924403714
      20Locked40.340332732
      21Locked40.990532608
      22Locked40.358972670
      23Locked40.323433391
      24Locked40.320103033

      Upstream bonded channels

      Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
      14310000044512064 qam2
      22360000042512064 qam5
      33010000043512064 qam4
      43660000043.5512064 qam3
      54960000044.5512064 qam1


      Upstream bonded channels

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
      1ATDMA0010
      2ATDMA0030
      3ATDMA0010
      4ATDMA0020
      5ATDMA0030
       
      • craigchaos88's avatar
        craigchaos88
        Tuning in
        10 months ago

        And also: 

        Network Log

        Time Priority Description

        20/06/2024 22:21:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        20/06/2024 22:21:42Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        20/06/2024 20:49:53noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        20/06/2024 20:49:53ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        20/06/2024 18:52:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        20/06/2024 06:10:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        20/06/2024 03:12:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        20/06/2024 03:12:30criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        20/06/2024 03:12:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        19/06/2024 21:57:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        17/06/2024 22:07:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        17/06/2024 08:49:54noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        17/06/2024 08:49:54ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        16/06/2024 23:24:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        16/06/2024 23:24:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        14/06/2024 13:55:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        14/06/2024 06:25:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        14/06/2024 06:25:27criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        13/06/2024 21:17:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        13/06/2024 20:49:53noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    11 months ago

    Hello craigchaos88

     

    Sorry to hear of the red light and connection issues in regards to your Hub, we appreciate you taking the time to raise this via the forums.

     

    When using the Hub in modem mode it should show the base light as a magenta colour, due to it currently being in modem mode we're limited as to what we can see in regards to the Hub and it's stats but what we can see, all of the levels and specs are in the ranges we'd expect them to be.

     

    Please can you try this for me:

     

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.

    • Switch the hub back on at the power. The Hub should now operate normally.

     

    Please report back with the result.

     

    Rob

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    10 months ago

    … and before the Forum Team ask you to put your Hub into router mode (which will be a complete waste of everybody’s time), the Red light is a matter entirely local to the Hub itself and its guts.  

    Is the Hub warmer/hotter than you would think to be normal?  If so, I recommend you don’t leave it on unattended.