Forum Discussion

Leepy1's avatar
Leepy1
Joining in
20 days ago

Red Light on a hot Hub 3 Router

My hub 3 router has had a solid red light for weeks. We have tried all the reseting options and this doesn’t solve the issue.

The speed of the wi-fi at this time is poor and doesn’t support devices within the house.

i have tried endlessly to get through to Virgin to raise concern with no luck. I’m not able to speak to anyone to share concerns and again tonight cut off and told to call back after 8am tomorrow morning.

The customer service is horrific and very time consuming.

please help!!

 

  • Adduxi's avatar
    Adduxi
    20 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    20 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Carley_S's avatar
    Carley_S
    Forum Team
    20 days ago

    Hi Leepy1 

    Welcome to the Community Forums. 

    Sorry to hear of your red LED concern. Normally this is just an LED error rather than anything more. We'll need an engineer to investigate this further at the property. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down. 

  • LW68's avatar
    LW68
    Joining in
    6 days ago

    I have same problem... I can't find anywhere to talk to anyone... never get the option on phone, the message chat was talking to someone who didn't understand UK English. And take 10mins to reply to every comment... not good at all... I'm now looking to change supplier due to poor customer service. 

    • Nathan_B's avatar
      Nathan_B
      Forum Team
      4 days ago

      Hi there LW68 👋 Welcome to the forum and thanks for your post 😊

      Sorry to see that you've not been able to have any support from the team for the Hub issues. You'd certainly benefit from having an engineer checking over this. I'll pop you a PM to confirm some details to arrange this.

      Regards

      Nathan