Red light - Old Hub - Slow internet

My virgin hub is showing a red light, the WiFi is really slow and I've reset this a number of times.

I cannot get through to 150 and need this urgently for work.

I think the hub needs replacing its.pretty old. I've also set up a new contract so would have expected a new hub with this

Any help welcome

nodrogd
Very Insightful Person
2 years ago
New contracts only include new equipment if the old hub is out of spec for the service ordered. Bear in mind that Virgin Media is a residential service, so as such there are no laid down SLAs for resolving issues. I have however escalated this thread to the forum team for priority response as it is a safety concern (overheat warning) when the red light is showing.
David_Bn
Forum Team
2 years ago
Thanks for reaching out to us on our Community Forums IanAlderman7, and a very warm welcome to you!

I'd also like to extend my gratitude to nodrogd for escalating the thread, and advising for our reasonings for not offering new equipment with all contract updates/renewals.

Check out the envelope in the top right hand corner, for a private message from me, and we'll look into having the hub replaced.

Thanks,

David_Bn
- IanAlderman7
  Joining in
  2 years ago
  Thanks David. I've replied. If you could address ASAP it would be appreciated as I need this for my work
  - Matthew_ML
    Forum Team
    2 years ago
    Thank you for letting us know, my colleague will reach out when he can do.

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