Forum Discussion

IanAlderman7's avatar
IanAlderman7
Joining in
2 years ago
Solved

Red light - Old Hub - Slow internet

My virgin hub is showing a red light, the WiFi is really slow and I've reset this a number of times.

I cannot get through to 150 and need this urgently for work. 

I think the hub needs replacing its.pretty old.  I've also set up a new contract so would have expected a new hub with this 

 

Any help welcome

  • David_Bn's avatar
    David_Bn
    2 years ago

    Thanks for reaching out to us on our Community Forums IanAlderman7, and a very warm welcome to you!

    I'd also like to extend my gratitude to nodrogd for escalating the thread, and advising for our reasonings for not offering new equipment with all contract updates/renewals.

    Check out the envelope in the top right hand corner, for a private message from me, and we'll look into having the hub replaced.

    Thanks,

    David_Bn

4 Replies

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 years ago

    New contracts only include new equipment if the old hub is out of spec for the service ordered. Bear in mind that Virgin Media is a residential service, so as such there are no laid down SLAs for resolving issues. I have however escalated this thread to the forum team for priority response as it is a safety concern (overheat warning) when the red light is showing.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for reaching out to us on our Community Forums IanAlderman7, and a very warm welcome to you!

    I'd also like to extend my gratitude to nodrogd for escalating the thread, and advising for our reasonings for not offering new equipment with all contract updates/renewals.

    Check out the envelope in the top right hand corner, for a private message from me, and we'll look into having the hub replaced.

    Thanks,

    David_Bn

    • IanAlderman7's avatar
      IanAlderman7
      Joining in
      2 years ago

      Thanks David.  I've replied.  If you could address ASAP it would be appreciated as I need this for my work

       

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 years ago

        Thank you for letting us know, my colleague will reach out when he can do.