Re: New Hub 5 - flashing light

Not had to speak to anyone at Virgin in while, my dad got a new hub 5 doesn’t connect to the internet. Spoke to Virgin who advised first available engineer appointment is the 05/09/25, I changed it as there was an appointment on the 28/08 they cancelled it as they claimed there was no engineers available yet didn’t actually contact us to let us know.

When did Virgin Media’s customer service become so bad, I’m on the verge of going to Sky because of these issues.