Forum Discussion
- Aaron9Joining in
I’ve tried resetting the router and this doesn’t seem to solve the problem any help would be appreciated.
- carl_pearceCommunity elder
Unlike the HUB 3, the HUB 5 makes use of DOCSIS 3.1, which could have faults in your area.
So, even if you are on the same subscription your new HUB is, partly, using a 'newer' technology to connect to the VM network.
You are probably best posting the HUB stats from 192.168.0.1, then 'Check router status', to determine the possible cause.
- Aaron9Joining in
I have the volt gig1 broadband but I will check the status and post an image
- Client62Alessandro Volta
Knowing exactly how the PS5 is connected to the Hub 5 would be useful.
Providing evidence of a VM Packet Loss issue at the Hub is also compelling, use :
https://www.samknows.com/realspeed/Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed.
Share a screen shot of the Full Test.
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