Practically 0Mbps upload speeds

Question

This has been happening for hours each day the last week or so, and has happened for over a month in the past. I've had engineers come out to fix this and if they did, it would work for a week or so before happening again. Download speeds are perfectly normal. I'm on the M350 Volt plan and below are the router details:
Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)
203000000

Locked
Ranged Upstream Channel (Hz)
49599925

Locked
Provisioning State
Online

Downstream bonded channels
ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID12030000001.738256 qam922110000001.738256 qam1032190000001.738256 qam1142270000001.538256 qam1252350000001.538256 qam1362430000001.538256 qam1472510000001.538256 qam1582590000001.538256 qam1692670000001.538256 qam17102750000001.538256 qam18112830000001.538256 qam19122910000001.738256 qam20132990000001.938256 qam21143070000001.738256 qam22153150000001.938256 qam23163230000001.938256 qam2417331000000238256 qam2518339000000238256 qam26193470000001.938256 qam2720355000000238256 qam2821363000000238256 qam29223710000002.540256 qam30233790000002.540256 qam31243870000002.238256 qam32

Downstream bonded channels
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked38.93102Locked38.61503Locked38.91504Locked38.61405Locked38.6606Locked38.6807Locked38.91208Locked38.91209Locked38.99010Locked38.611011Locked38.914012Locked38.612013Locked38.613014Locked38.911015Locked38.923016Locked38.913017Locked38.913018Locked38.97019Locked38.610020Locked38.920021Locked38.99022Locked40.911023Locked40.38024Locked38.920
Upstream bonded channels
ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID14959992548.5512016 qam123659944347.5512016 qam333010055947512016 qam444310075048512016 qam252359964246.5512016 qam5

Upstream bonded channels
ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts1ATDMA00102ATDMA00103ATDMA00104ATDMA00105ATDMA00200
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062-b.cm

Primary Downstream Service Flow
SFID38800Max Traffic Rate402500089Max Traffic Burst42600Min Traffic Rate0

Primary Upstream Service Flow
SFID38799Max Traffic Rate38500089Max Traffic Burst42600Min Traffic Rate0Max Concatenated Burst42600Scheduling TypeBestEffort
Network Log[MOD EDIT: Image removed]

Tudor · Answer

You need a technician’s visit unless there is an area fault. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

MafMeah · Answer

Thanks a lot, I'll book an engineer appointment ASAP and work from there.

big-luap · Answer

Sounds like the engineers need to check the cable for breaks, had this at the junction box, literally 10mm from where it is clamped. He stripped it back about 5cm. It cured a load of problems. During hot weathe it expanded and contracted.

Carley_S · Answer

Hi MafMeah&nbsp;
Welcome to the Community Forums.&nbsp;
Sorry to hear of your concerns with your upload speeds.&nbsp;
We've not been able to locate you on the systems on our side. Does our Status Checker show any outages affecting you currently? &nbsp;You can also call our status line on 0800 561 0061 or check your My Virgin Media account for more information.&nbsp;
If not, &nbsp;what is advised as a resolution when you run through the checks by clicking 'still having issues?' on the Service Status page?
 &nbsp;

Forum Discussion

Practically 0Mbps upload speeds

Downstream bonded channels

Downstream bonded channels

Upstream bonded channels

Upstream bonded channels

General Configuration

Primary Downstream Service Flow

Primary Upstream Service Flow

Network Log

[MOD EDIT: Image removed]

4 Replies

Related Content

Download and Upload Speeds

Upload speed suddenly drops

Very slow upload speed

XGS-PON Gig1 Symmetrical upload speed addon

Slow upload speeds & possible service issues

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	203000000	Locked
Ranged Upstream Channel (Hz)	49599925	Locked
Provisioning State	Online

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	203000000	1.7	38	256 qam	9
2	211000000	1.7	38	256 qam	10
3	219000000	1.7	38	256 qam	11
4	227000000	1.5	38	256 qam	12
5	235000000	1.5	38	256 qam	13
6	243000000	1.5	38	256 qam	14
7	251000000	1.5	38	256 qam	15
8	259000000	1.5	38	256 qam	16
9	267000000	1.5	38	256 qam	17
10	275000000	1.5	38	256 qam	18
11	283000000	1.5	38	256 qam	19
12	291000000	1.7	38	256 qam	20
13	299000000	1.9	38	256 qam	21
14	307000000	1.7	38	256 qam	22
15	315000000	1.9	38	256 qam	23
16	323000000	1.9	38	256 qam	24
17	331000000	2	38	256 qam	25
18	339000000	2	38	256 qam	26
19	347000000	1.9	38	256 qam	27
20	355000000	2	38	256 qam	28
21	363000000	2	38	256 qam	29
22	371000000	2.5	40	256 qam	30
23	379000000	2.5	40	256 qam	31
24	387000000	2.2	38	256 qam	32

Channel	Locked Status	RxMER (dB)	Pre RS Errors
1	Locked	38.9	31
2	Locked	38.6	15
3	Locked	38.9	15
4	Locked	38.6	14
5	Locked	38.6	6
6	Locked	38.6	8
7	Locked	38.9	12
8	Locked	38.9	12
9	Locked	38.9	9
10	Locked	38.6	11
11	Locked	38.9	14
12	Locked	38.6	12
13	Locked	38.6	13
14	Locked	38.9	11
15	Locked	38.9	23
16	Locked	38.9	13
17	Locked	38.9	13
18	Locked	38.9	7
19	Locked	38.6	10
20	Locked	38.9	20
21	Locked	38.9	9
22	Locked	40.9	11
23	Locked	40.3	8
24	Locked	38.9	2

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	49599925	48.5	5120	16 qam	1
2	36599443	47.5	5120	16 qam	3
3	30100559	47	5120	16 qam	4
4	43100750	48	5120	16 qam	2
5	23599642	46.5	5120	16 qam	5

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt062-b.cm

SFID	38800
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

SFID	38799
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Channel	Channel Type	T3 Timeouts
1	ATDMA	1
2	ATDMA	1
3	ATDMA	1
4	ATDMA	1
5	ATDMA	20