Forum Discussion

SueR33's avatar
SueR33
On our wavelength
10 months ago

Posted onto thread - 'wifi router light permanently on red' on Wed 01/05/4 but no reply

Help request originally posted on the above thread on Wed 01/05/24 but not had any response, yet.

Hi. I was about to ring VM, eventually, about this very issue. However, thought I'd check out the forum first. Our router is a Hub 3 & has had a permanent red light on since about October/November last year. It's in a well ventilated, cool place. I've done the turn it off routine twice. Also did a pin hole reset, about January. I requested & received a booster as our signal in some areas of the house was quite poor. Still having some poor areas in the house showing low wifi signal though 😕. So, what happens now? Any further suggestions or help? Thanks. Sue

I also posted two photos of where the router is situated.

 

 

  • Hi,

    Responses on the community are not quick (usually it takes at least a few days)

    The positioning of the hub looks ok - I'd suggest messaging Virgin on X/Twitter (@VirginMedia) or Facebook (it's quite a bit quicker to get a response)

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi SueR33,

    Did you respond to the private message that forum team member Robert_P sent you on the other thread that you originally responded to << here >>  ?