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Cymeo2007's avatar
Cymeo2007
Joining in
8 months ago

Port forwarding hive

I'm trying to reconnect my hive hub to my new router via an Ethernet cable. All the lights are working and as expected on the hive hub. When getting onto the hive app the hive hub cannot be found and says it offline   After calling hive they've said the following: 

"As per our conversation, we have determined that the hub is at least connecting to new router in the background however there needs to be a port made available and open for the hub to connect without any blockages. Can you please get in touch with your internet provider and provide them with the following which is port forwarding steps : 

UDP port 123 (NTP)
TCP port 443 (HTTPS)
TCP 5671 (AMQPS)"

I've contacted virgin and no one has a clue what to do other than charge me for an engineer to come around. I can see I can access port forwarding from security settings on my hub but unsure how to set this to the right settings to meet he above before I contact hive back. Please could someone help tell me what I need to do below? 

 

 

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hive
Port Forwarding

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  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    Do you now have a VM Hub 5 ?

    Previously the repeatedly reported issue was the Hive Hub has a single speed 10 Mb/s network port
    and the Hub 5 has moved on, it only supports network speeds of 100/1000 Mb/s and 2.5Gb/s.

    The successful fix was to use a basic 10/100 or 10/100/1000 network switch between the Hive and one of the three 1GB/s ports of the VM Hub 5.

    • amerloma's avatar
      amerloma
      Joining in
      7 months ago

      I have had a VM Hub 5 for several months working as a router and Hive worked fine. VM ran some updates over the weekend becuase they claimed to have automatically detected a fault. Now Hive wont connect to the Hive servers. The VM Hub 5 can see the Hive Hub as a connected device. Hive tech support have fed me the same line about getting ISP to open the same list of ports. are you sure VM Hub 5 doesn't support 10 mbps, because it did until the weekend?