Dear Virgin Media team,
I am trying to improve our wifi speed as it is very poor in most rooms apart from the room which contains the hub. I have had no success after a phone call and online chat. Our hub was supplied with a cable about 50cm long, which means that the hub is stuck in the corner of the house. I would really appreciate you doing something about this and not trying to charge me extra for greater bandwidth! Thanks.
As you have already realised, it's not very useful having the Hub tucked away in a corner. Fortunately VM will supply a longer cable so you can move it to a more open location. One of the staff should pick this up eventually and offer to help.
This may not be the whole solution of course, so by all means do that test.
Forum TeamHi rhbabington,
Thanks for your post and welcome to our community.
We're sorry to hear that you're having an issue with your WiFi connection.
Please have a look at the troubleshooting and advice here on how to improve WiFi in the home: https://virg.in/wifisos
The Hub's location could also be causing the coverage problem, so we do need to check the positioning of it. Can you please ensure the following.
• It's out in the open if possible.
• If positioned near the TV that it's next to it, not behind it.
• It's away from large bodies of water (e.g. fish tanks).
• It's away from baby monitors, cordless phones and radios.
• It's away from microwaves.
What WiFi speeds are you getting please? You can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here: https://virg.in/connectapp
We do have a WiFi guarantee also and can provide pods if needed, there is more information here
Please pop back to us when you can.
