Forum Discussion

Speedy1957's avatar
Speedy1957
Joining in
11 months ago

Pod has disconnected since upgrading router

Pod is now just flashing white light after upgrading router. VM connect broadband app not working and not showing connected devices. 

3 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    11 months ago

    Ii probably hasnt "paired" to the new hub yet.  Try a reboot.

    Then Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      11 months ago

      Hi Speedy1957 thanks for your reply. 

      That's great news!
      If you need any further help then please don't hesitate to let us know 😊

      Many thanks