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Speedy1957's avatar
Speedy1957
Joining in
9 months ago

Pod has disconnected since upgrading router

Pod is now just flashing white light after upgrading router. VM connect broadband app not working and not showing connected devices. 

3 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    9 months ago

    Ii probably hasnt "paired" to the new hub yet.  Try a reboot.

    Then Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      9 months ago

      Hi Speedy1957 thanks for your reply. 

      That's great news!
      If you need any further help then please don't hesitate to let us know 😊

      Many thanks