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pineman's avatar
pineman
On our wavelength
2 years ago
Solved

Please help with Network Log results

For a month or more I have noticed that my in house WIFI is randomly dropping out. I noticed this on my iPhone where I suddenly have no access by WIFI to the internet. Often the WIFI symbol is showing but not working.

I thought, at first, it was a problem with my iPhone but exactly the same happens to my wife's iPhone at the same time. After a short while it resumes as it should and works ok.

This occurs in parts of the house where I have a WIFI extender and also right next to my Hub 3 Router.

I have tried restarting the Router and also resetting it but the problem continues.

I have interrogated the Hub 3 and the Network Log which is shown below and I don't understand the results.

  • Tudor's avatar
    Tudor
    2 years ago

    Don’t post pictures, follow these instructions: 

    How to get stats from a VM hub (no need to logon to the hub)

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

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  • pineman's avatar
    pineman
    On our wavelength
    2 years ago

    Spoke too soon.

    WIFI great BUT cannot access the hub website on my iMac - When I first connected with the site it allowed me to change the password but since then I just get a blank page when I log in. VM Connect cannot find the Hub. I've tried deleting, and reinstalling the app but it still cannot find it.

    A search of the community suggests that there may be a problem with VM Connect that is being looked into, which may also be the issue with the hub web site, who knows?

    Anyway WIFI is now fixed!

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    2 years ago

    Imo, you are right to suspect the VM CONNECT app.  It is the root of just about every problem that is not hardware or circuit related.  

    Wen you say "hub website", do you mean the hub's GUI which is to be found on 192.168.0.1?  If the Connect app is deleted and not running, the hub rebooted by power reset, are you saying you cannot log into the hub's GUI via 192.168.0.1?

  • pineman's avatar
    pineman
    On our wavelength
    2 years ago

    do you mean the hub's GUI which is to be found on 192.168.0.1?

    Yes, when I first tried to access it I was asked if I wanted to change the password, which I did. I then entered that password and after a short while the page appeared to open but was blank.

    I tried several times deleting the VM Connect app and reinstalling it but it cannot find the hub4. It worked ok with the hub3 as did accessing 192.168.0.1

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    2 years ago

    What happens if the Connect app is deleted and not running, the hub rebooted by power reset, and then you try accessing the hub's GUI via 192.168.0.1?

    I've never had this problem with my Hub 4 and I've never used that wretched Connect app.