Forum Discussion

Mini_Megzy's avatar
Mini_Megzy
Just joined
11 months ago

Password invalid

I can’t reset my password. It keeps saying invalid no matter what combination of passwords I try. I have seen shed loads of people on here with the same problem and have tried all the tricks the reply from Virgin has suggested! 

  • Client62's avatar
    Client62
    Alessandro Volta

    For clarity only focus on your concern.

    Which password are you trying to reset ?

    What do you think the length and composition rules are ?

    • Mini_Megzy's avatar
      Mini_Megzy
      Just joined

      Hi, the one to manage my broadband. 
      between 8-64 characters, not contain username and can only use some of the special characters.

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi Mini_Megzy 👋 Thank you for your post and welcome to the Virgin Media Community 😀

        We're sorry to hear about the problem you're having 😔

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel