Forum Discussion

Jawadc's avatar
Jawadc
Tuning in
7 months ago

Parental Control not working

The parental control for my home broadband is not working as expected and doesn’t block adult websites. Please advise.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Change DNS on your device to use 1.1.1.3 and 1.0.0.3

    google how to do that

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    What value is report for AS Name here 1.1.1.1 — the Internet’s Fastest, Privacy-First DNS Resolver? If it is not Virgin Media then DNS has either been manually set on device and / or on third-party router if using Hub in modem mode.

    FYI Device / network must be using Virgin Media's DNS for Security Essential to function.

    In the meantime consider following legacy1 good advice to manually configure DNS on device, read more here Introducing 1.1.1.1 for Families where it mentions:


    Malware and Adult Content

    Primary DNS: 1.1.1.3
    Secondary DNS: 1.0.0.3

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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  • Hey Jawadc, thank you for reaching out and I am so sorry to hear about this.

    Let me send you a DM now so we can take a look at this for you. 

    • MPF's avatar
      MPF
      Tuning in

      Please can you help me as parental controls blocking adult sites via Google app but you can freely access them via Safari. Thanks

      • Martin_N's avatar
        Martin_N
        Forum Team

        Hi MPF,

        Thank you for your post. We're sorry to hear about the issue you're having. 

        Is it just the app that it isn't working on?

        ^Martin

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Are you using a VPN? That will bypass the child safe settings.