PACKET LOSS/DROPS
I've been having issues where my connection experiences spikes and complete dropouts, 30 minutes apart.
I have been running BQM since Friday 6/6/25, as you can see in the attached graph from 8th-9th, the space between drop outs are quite consistent.
I have:
- Fully reset to factory settings.
- Disabled IP Flood Detection (suggested solution on another site)
- Tested other devices (another PC, 4 Phones, Xbox Series X, 2 TVs) all experience the same connection issues.
- Pinged various IP Addresses and all came back with no loss.
I am connected via Ethernet to the 10gbps port, my PCs ethernet port is compatible with those speeds:
https://www.speedtest.net/my-result/d/812c9d78-d2e7-4766-9f17-9cd7acd688b1
Other devices are Wifi (PC is Wifi 6, rest are 5ghz/2.4ghz)
Package Info: 2gig up and down
These are my router stats:
Connection mode IPOE
IPv4 firewall Online
IPv6 firewall Online
IP_DATA Up
Transceiver voltage 3
Laser bias current 12
ONT transmit power 5200
ONT receive power -16400
Baseline Privacy disabled
PON Mode XGS-PON
09-06-2025 11:11:29 notice erouter0 ipv6 address is empty
09-06-2025 10:56:29 notice erouter0 ipv6 address is empty
09-06-2025 10:41:29 notice erouter0 ipv6 address is empty
09-06-2025 10:31:20 notice GUI Login Status - Login Success from LAN interface
09-06-2025 10:31:14 notice GUI Login Status - Login Success from LAN interface
09-06-2025 10:30:37 notice GUI Login Status - Login Success from LAN interface
09-06-2025 10:30:06 notice GUI Login Status - Login Fail from LAN interface
09-06-2025 10:26:29 notice erouter0 ipv6 address is empty
09-06-2025 10:11:29 notice erouter0 ipv6 address is empty
09-06-2025 09:56:29 notice erouter0 ipv6 address is empty
09-06-2025 09:41:29 notice erouter0 ipv6 address is empty
09-06-2025 09:36:50 notice IPoE IPv4 ping failed
09-06-2025 09:26:29 notice erouter0 ipv6 address is empty
09-06-2025 09:11:29 notice erouter0 ipv6 address is empty
09-06-2025 08:56:29 notice erouter0 ipv6 address is empty
09-06-2025 08:41:29 notice erouter0 ipv6 address is empty
09-06-2025 08:37:10 notice IPoE IPv4 ping failed
09-06-2025 08:37:00 notice IPoE IPv4 ping failed
09-06-2025 08:26:29 notice erouter0 ipv6 address is empty
09-06-2025 08:11:29 notice erouter0 ipv6 address is empty
09-06-2025 07:56:29 notice erouter0 ipv6 address is empty
09-06-2025 07:41:29 notice erouter0 ipv6 address is empty
09-06-2025 07:36:49 notice IPoE IPv4 ping failed
09-06-2025 07:36:39 notice IPoE IPv4 ping failed
09-06-2025 07:26:29 notice erouter0 ipv6 address is empty
09-06-2025 07:11:29 notice erouter0 ipv6 address is empty
09-06-2025 06:56:29 notice erouter0 ipv6 address is empty
09-06-2025 06:41:29 notice erouter0 ipv6 address is empty
09-06-2025 06:36:59 notice IPoE IPv4 ping failed
The network logs go much further, with regular error messages stating "IPoE IPv4 ping failed".
This will be the 2nd router I am on, having the 1st replaced by an engineer for similar issues.
Frankly, at £96 per month, I expect a far superior service. The speeds are good, sure, fantastic even. But it's no good having "lightning speeds" when you can't use them!
If anyone else is experiencing this issue, or similar, please feel free to contribute your findings.
VM, I eagerly await your advice/solutions as this is now affecting my employment.
Regards.
