I am getting packet loss on my gig2 symmetrical connection. This is causing calls to drop at work and making gaming almost impossible as I get disconnected from servers.
I believe this is caused by the realspeed testing enabled by Virgin Media. I would like this to be disabled on my account please as it is causing significant issues with my usage that I pay good money for.
Please can a mod help me get this sorted?
I believe this is caused by the realspeed testing enabled by Virgin Media.
The red dropped packets aren't caused by realspeed testing. If they were then the red dropped packets would only be showing at one hour intervals.
What actual speed are you getting when you run a full test to the hub and device using /realspeed/?
Are you using a wired or wireless connection, and are the dropped works calls and gaming problems on wired or wireless connections?
Which 3rd party program are using when works calls drop? Are you using a VPN?
Hey, I'm getting 2100 up and down both to the hub and to the device (give or take a few mbps depending when I do the test). I'm using a wired connection when the calls drop and games lag.
I've had dropped calls both on Teams and Zoom, all around the same time that the red packet losses show on the TBB graph.
I'm not using a VPN. :)
Still having frequent drop outs with teams calls. I really could do with some help getting this fixed :(
I’ve tried customer service and been given the run around. Please please please can somebody from
Virgin Media help me get this issue resolved before I get fired.
Yes there's an engineer coming on Monday, but other posts seem to indicate there's not a lot an engineer can do for this issue? :(
Had an engineer out last night (you can see the downtime on the graph). Still exactly the same, random packet loss has started again. The engineer was also in agreement it’s likely a network test causing this but he had no option to disable anything.
Please can somebody help me get this setting changed so that my connection remains stable? I’m a paying customer and shouldn’t be used as a guinea pig for Virgin Media’s statistics :(
Forum TeamHi reeveevan,
Thanks for coming back and updating us on how the visit goes.
With network testing, this is only done in line with OFCOM requirements. As these checks are mandatory, it's not something we can turn off. Did the engineer advise on what else could be causing this or offer any further advice?
If not, we may need to look at booking a further visit for you.
Many thanks,
The engineer said he would leave detailed notes on the account and that nothing physical is causing the issues.
There are numerous other forum posts where the testing has been disabled so it’s definitely something you can turn off? Can you please show me these OFCOM requirements you refer to as I’m struggling to find them.
Have you just given up on trying to help me?
I’ll just continue to pay £50 a month for an unusable service then; shall I?
Virgin Media is an absolute joke. I’ve had better internet in North Korea!
Forum TeamHi reeveevan 👋 thanks for keeping this thread updated.
I'm sorry to hear you continue to have issues with your service. I'm going to send you a PM so we can ensure there's a formal record of your feedback raised in the form of a complaint, and we can look into what options are available to get this resolved.
Please keep an eye on your Inbox 📩 in the top right corner of the page for a message offering help. We can return to this public thread with another update when possible. Thanks for your patience and co-operation in the meantime. 🌞
