packet loss
Hi, I've been experiencing some timeouts & packet loss lately and just wanted to run it by here in the first to see if there was any advice / obvious issues.
I set up a BQM after checking some threads here and am seeing high packet loss here,
https://www.thinkbroadband.com/broadband/monitoring/quality/share/6607c3d83681f330fa89e5bfaec40b2625c8d3f9
Also when trying to ping externally I'm seeing pretty much every other request time out,
Ping statistics for 8.8.8.8:
Packets: Sent = 433, Received = 217, Lost = 216 (49% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 174ms, Average = 35ms
I've tried a pinhole reset on the hub which previously did seem to remedy the issues for a short while but it returned again within a couple of days. I've tried this again to see if it would help but not had as much joy this time. I've tried checking the coax cables from the wall to the router & everything seems tight as well.
Network Log
Time Priority Description
28/05/2024 13:33:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/05/2024 13:18:15 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/05/2024 10:20:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/05/2024 07:01:41 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/05/2024 07:01:41 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/05/2024 13:21:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/05/2024 08:45:22 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/05/2024 08:38:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/05/2024 08:13:45 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/05/2024 11:53:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/05/2024 11:28:55 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2024 14:58:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2024 05:46:43 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2024 05:46:42 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/05/2024 17:12:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/05/2024 15:41:51 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/05/2024 18:28:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/05/2024 17:46:42 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/05/2024 17:46:42 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2024 11:01:20 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 3.2 | 40 | 256 qam | 25 |
2 | 139000000 | 4.4 | 40 | 256 qam | 1 |
3 | 147000000 | 4.5 | 40 | 256 qam | 2 |
4 | 155000000 | 4.5 | 40 | 256 qam | 3 |
5 | 163000000 | 4.3 | 40 | 256 qam | 4 |
6 | 171000000 | 4.1 | 40 | 256 qam | 5 |
7 | 179000000 | 4 | 38 | 256 qam | 6 |
8 | 187000000 | 4.3 | 40 | 256 qam | 7 |
9 | 195000000 | 4.5 | 40 | 256 qam | 8 |
10 | 203000000 | 4.5 | 40 | 256 qam | 9 |
11 | 211000000 | 4.5 | 40 | 256 qam | 10 |
12 | 219000000 | 4.5 | 40 | 256 qam | 11 |
13 | 227000000 | 4.5 | 40 | 256 qam | 12 |
14 | 235000000 | 4.5 | 40 | 256 qam | 13 |
15 | 307000000 | 3.2 | 40 | 256 qam | 22 |
16 | 315000000 | 3.2 | 40 | 256 qam | 23 |
17 | 323000000 | 3.2 | 40 | 256 qam | 24 |
18 | 339000000 | 3.2 | 38 | 256 qam | 26 |
19 | 347000000 | 3 | 38 | 256 qam | 27 |
20 | 355000000 | 3 | 40 | 256 qam | 28 |
21 | 363000000 | 3 | 40 | 256 qam | 29 |
22 | 371000000 | 3 | 40 | 256 qam | 30 |
23 | 379000000 | 3 | 38 | 256 qam | 31 |
24 | 387000000 | 3 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 88 | 30 |
2 | Locked | 40.9 | 175727 | 25475 |
3 | Locked | 40.3 | 126421 | 16216 |
4 | Locked | 40.3 | 87527 | 2921 |
5 | Locked | 40.9 | 43371 | 563 |
6 | Locked | 40.3 | 25643 | 827 |
7 | Locked | 38.9 | 29239 | 592 |
8 | Locked | 40.3 | 1404 | 711 |
9 | Locked | 40.3 | 586 | 692 |
10 | Locked | 40.3 | 484 | 721 |
11 | Locked | 40.3 | 429 | 574 |
12 | Locked | 40.3 | 402 | 673 |
13 | Locked | 40.9 | 357 | 616 |
14 | Locked | 40.3 | 291 | 280 |
15 | Locked | 40.3 | 95 | 28 |
16 | Locked | 40.9 | 99 | 44 |
17 | Locked | 40.3 | 90 | 35 |
18 | Locked | 38.9 | 75 | 55 |
19 | Locked | 38.9 | 91 | 26 |
20 | Locked | 40.9 | 110 | 0 |
21 | Locked | 40.3 | 74 | 24 |
22 | Locked | 40.3 | 91 | 6 |
23 | Locked | 38.9 | 83 | 22 |
24 | Locked | 40.3 | 68 | 13 |
Thanks