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bazzascott's avatar
bazzascott
Joining in
12 months ago

packet loss

Hi, I've been experiencing some timeouts & packet loss lately and just wanted to run it by here in the first to see if there was any advice / obvious issues.

I set up a BQM after checking some threads here and am seeing high packet loss here,

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6607c3d83681f330fa89e5bfaec40b2625c8d3f9


Also when trying to ping externally I'm seeing pretty much every other request time out,

Ping statistics for 8.8.8.8:
Packets: Sent = 433, Received = 217, Lost = 216 (49% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 174ms, Average = 35ms

I've tried a pinhole reset on the hub which previously did seem to remedy the issues for a short while but it returned again within a couple of days. I've tried this again to see if it would help but not had as much joy this time. I've tried checking the coax cables from the wall to the router & everything seems tight as well.

Network Log

Time Priority Description

28/05/2024 13:33:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2024 13:18:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2024 10:20:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2024 07:01:41noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2024 07:01:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2024 13:21:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2024 08:45:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2024 08:38:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2024 08:13:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2024 11:53:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2024 11:28:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2024 14:58:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2024 05:46:43noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2024 05:46:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2024 17:12:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2024 15:41:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2024 18:28:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2024 17:46:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2024 17:46:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2024 11:01:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000003.240256 qam25
21390000004.440256 qam1
31470000004.540256 qam2
41550000004.540256 qam3
51630000004.340256 qam4
61710000004.140256 qam5
7179000000438256 qam6
81870000004.340256 qam7
91950000004.540256 qam8
102030000004.540256 qam9
112110000004.540256 qam10
122190000004.540256 qam11
132270000004.540256 qam12
142350000004.540256 qam13
153070000003.240256 qam22
163150000003.240256 qam23
173230000003.240256 qam24
183390000003.238256 qam26
19347000000338256 qam27
20355000000340256 qam28
21363000000340256 qam29
22371000000340256 qam30
23379000000338256 qam31
24387000000340256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.38830
2Locked40.917572725475
3Locked40.312642116216
4Locked40.3875272921
5Locked40.943371563
6Locked40.325643827
7Locked38.929239592
8Locked40.31404711
9Locked40.3586692
10Locked40.3484721
11Locked40.3429574
12Locked40.3402673
13Locked40.9357616
14Locked40.3291280
15Locked40.39528
16Locked40.99944
17Locked40.39035
18Locked38.97555
19Locked38.99126
20Locked40.91100
21Locked40.37424
22Locked40.3916
23Locked38.98322
24Locked40.36813

Thanks

2 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    12 months ago

    That is terrible, I'm surprised you have any connection at all. Check all the coax connections are good and do a factory reset on the Hub.

    Check for local faults on 0800 561 0061

    If that doesn't fix it, phone it in as a fault, 

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    12 months ago

    Hi bazzascott 

    Thanks for posting and welcome to the community. Sorry to hear of the broadband issues. Thanks to jpeg1 as always for their input here. You do need an engineer visit due to the amount of disconnections we can see. I'll send you a PM now to assist further.