Forum Discussion
30 Replies
- legacy1Alessandro Volta
dirty line
- InspireJSOn our wavelength
It was only recently installed, how does one have it fixed?
- Cardiffman282Wise owl
0345 454 1111
- InspireJSOn our wavelength
Are we sure it’s a dirty connection?
- legacy1Alessandro Volta
Nope but VM sure make it look dirty.
guess your right just another case of VM speed test making their connection look bad and needing modem mode to fix it..
- InspireJSOn our wavelength
Unused connection all day, however it only shows on real speed samknows when doing the router side of the test, device doesn’t cause any packet loss on pingplotter
- carl_pearceSuperstar
This suggests that the overhead of running a fully saturated Gig2 test on the HUB 5x overwhelms the hardware.
- legacy1Alessandro Volta
Its not the hardware or we would see high ping spikes this is the speed test traffic set for high Priority on the hub
- AdduxiVery Insightful Person
There have been other reports of the hourly tests o XGS-PON. Could this be similar?
- InspireJSOn our wavelength
So the weirdest thing last night between 12-1am the internet went down, the hub said the connection was okay, however it was down until I restarted it this morning then it came back on. So weird…
- InspireJSOn our wavelength
Still no improvement unfortunately.... the last packet drop had me disconnect from a game, it's so annoying!
- Cardiffman282Wise owl
Looks like the speed test guy nipped off for a cuppa at 9pm.
I would raise a formal written complaint demanding that the speed tests cease immediately.
- InspireJSOn our wavelength
How would I do this please
- InspireJSOn our wavelength
Weird things been happening of late.
- Akua_A
Forum Team
Hi InspireJS
Welcome back to our forums and sorry to hear you have been having ongoing issues with packet lost. To best look into what is going on we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
- Odynson90Joining in
Exactly the same boat. 2gig up and down.
this monitor has been running since friday, issues have been present about a week prior to that and still persist. £90 a month for constant drop outs is not the service i intended on paying for!- InspireJSOn our wavelength
Any luck?! I’ve got virgin mod in DMs telling me they can’t deactivate the hourly tests 😂 despite many saying they can and do! I’m still having them every hour! It’s so frustrating when I’m trying to watch a film and :45 to the hour it stops the film!
- legacy1Alessandro Volta
There is no luck no hope no end you are doomed!
- InspireJSOn our wavelength
They have turned it off on mine yesterday after mods sorted it; however today this started to randomly happen! So god knows!
- Matthew_ML
Forum Team
Hey InspireJS, thank you for reaching out and we are sorry to hear about these connection issues.
We can see you are currently in DM with my colleague about this, please do reach back out if you do require any further assistance.
- SinestahTuning in
Thought I would l leave an update here, I was having the 30 min ping spikes and so I got an engineer come today to check it out, he says samknows speed test is built into the hub and its that that sends out the tests when it sees a degradation in service, he had a record on his phone of all the interrupts I had been receiving, he was unsure why it was doing it every 30 mins though, he cleaned the fibre connections wqhich were slightly dirty and replaced the hub incase it was that that was faulty and lo and behold 5 hours so far uninterrupted gaming, so maybe a route to go down if anyone still having the issues
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