Packet loss creeping in

Question

I have started getting some packet loss throughout the day in the last couple of weeks (since the modem updated to the latest firmware actually).I am running modem mode and I have also noticed that my downstream is getting a few pre-rs errors as well (when it hardly used to get any)..I don't seem to be getting many issues other than sometimes a slow page load but I wondered if someone could take a look.. and yes I say again I am running in modem mode. no errors in the log either.3.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;387000000 &nbsp; &nbsp;7.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;322 &nbsp; &nbsp;139000000 &nbsp; &nbsp;9.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;13 &nbsp; &nbsp;147000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;24 &nbsp; &nbsp;155000000 &nbsp; &nbsp;8.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;35 &nbsp; &nbsp;163000000 &nbsp; &nbsp;8.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;46 &nbsp; &nbsp;171000000 &nbsp; &nbsp;8.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;57 &nbsp; &nbsp;179000000 &nbsp; &nbsp;8.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;68 &nbsp; &nbsp;187000000 &nbsp; &nbsp;8.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;79 &nbsp; &nbsp;195000000 &nbsp; &nbsp;8.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;810 &nbsp; &nbsp;203000000 &nbsp; &nbsp;8.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;911 &nbsp; &nbsp;211000000 &nbsp; &nbsp;8.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1012 &nbsp; &nbsp;219000000 &nbsp; &nbsp;8.5 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1113 &nbsp; &nbsp;227000000 &nbsp; &nbsp;8.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1214 &nbsp; &nbsp;235000000 &nbsp; &nbsp;8.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1315 &nbsp; &nbsp;243000000 &nbsp; &nbsp;8.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1416 &nbsp; &nbsp;251000000 &nbsp; &nbsp;7.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1517 &nbsp; &nbsp;259000000 &nbsp; &nbsp;7.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1618 &nbsp; &nbsp;267000000 &nbsp; &nbsp;7.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1719 &nbsp; &nbsp;275000000 &nbsp; &nbsp;7.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1820 &nbsp; &nbsp;283000000 &nbsp; &nbsp;7.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1921 &nbsp; &nbsp;291000000 &nbsp; &nbsp;7.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2022 &nbsp; &nbsp;299000000 &nbsp; &nbsp;7.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2123 &nbsp; &nbsp;307000000 &nbsp; &nbsp;7.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2224 &nbsp; &nbsp;315000000 &nbsp; &nbsp;7.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2325 &nbsp; &nbsp;323000000 &nbsp; &nbsp;7.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2426 &nbsp; &nbsp;331000000 &nbsp; &nbsp;7.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2527 &nbsp; &nbsp;339000000 &nbsp; &nbsp;7.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2628 &nbsp; &nbsp;347000000 &nbsp; &nbsp;7.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2729 &nbsp; &nbsp;355000000 &nbsp; &nbsp;7.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2830 &nbsp; &nbsp;363000000 &nbsp; &nbsp;7.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2931 &nbsp; &nbsp;371000000 &nbsp; &nbsp;7.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3032 &nbsp; &nbsp;379000000 &nbsp; &nbsp;7.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;313.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;26 &nbsp; &nbsp;02 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;17 &nbsp; &nbsp;03 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;33 &nbsp; &nbsp;04 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;26 &nbsp; &nbsp;05 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;35 &nbsp; &nbsp;06 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;37 &nbsp; &nbsp;07 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;33 &nbsp; &nbsp;08 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;46 &nbsp; &nbsp;09 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;53 &nbsp; &nbsp;010 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;64 &nbsp; &nbsp;011 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;78 &nbsp; &nbsp;012 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;86 &nbsp; &nbsp;013 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;125 &nbsp; &nbsp;014 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;173 &nbsp; &nbsp;015 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;280 &nbsp; &nbsp;016 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;374 &nbsp; &nbsp;017 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;601 &nbsp; &nbsp;018 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;019 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1 &nbsp; &nbsp;020 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1 &nbsp; &nbsp;021 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1 &nbsp; &nbsp;022 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1 &nbsp; &nbsp;023 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;3 &nbsp; &nbsp;024 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;3 &nbsp; &nbsp;025 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1 &nbsp; &nbsp;026 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;4 &nbsp; &nbsp;027 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;4 &nbsp; &nbsp;028 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;2 &nbsp; &nbsp;029 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;8 &nbsp; &nbsp;030 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;12 &nbsp; &nbsp;031 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;18 &nbsp; &nbsp;032 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;17 &nbsp; &nbsp;03.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)159 &nbsp; &nbsp;190 &nbsp; &nbsp;4K &nbsp; &nbsp;3736 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;1483.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)159 &nbsp; &nbsp;Locked &nbsp; &nbsp;0 &nbsp; &nbsp;7.1 &nbsp; &nbsp;444245765 &nbsp; &nbsp;03.0 Upstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID0 &nbsp; &nbsp;49600000 &nbsp; &nbsp;45.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;11 &nbsp; &nbsp;43100000 &nbsp; &nbsp;45.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;22 &nbsp; &nbsp;36600000 &nbsp; &nbsp;45.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;33 &nbsp; &nbsp;30100000 &nbsp; &nbsp;45 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;44 &nbsp; &nbsp;23600000 &nbsp; &nbsp;45 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;53.0 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts0 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;01 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Upstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Modulation6 &nbsp; &nbsp;10 &nbsp; &nbsp;39.5 &nbsp; &nbsp;2K &nbsp; &nbsp;QAM 2563.1 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;First Active Subcarrier (Hz) &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts6 &nbsp; &nbsp;OFDMA &nbsp; &nbsp;200 &nbsp; &nbsp;74000000 &nbsp; &nbsp;0 &nbsp; &nbsp;0

Akua_A · Answer

Hi fizz&nbsp;
Welcome back to our forums and sorry to hear of your recent issues with your service. We truly want to do our best to help from here. We are sending you a private message to ask further questions and run some tests. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks

fizz · Answer

thinkbroadband.com/broadband/monitoring/quality/share/91d463365ae0f9135589f56c62027ff54f4d6e26-07-12-2025.png[/img][/url]

fizz · Answer

Thanks for the reply message responded to. And as a note if you want to run tests I cant do router mode for a while as I need to be using the set up I have to be able to work from home till after Christmas. Strange today (reboot of my own router on a weekly cycle at 5am) the packed loss has gone but the signal looks weired

fizz · Answer

I replied and went to router mode as instructed but had nothing back from you. I am going to have to go back to modem mode but don't know whether you have done these 'tests'. please advise ASAP.&nbsp;

fizz · Answer

Engineer Holly found no issues with any levels (or the downstream as was suggested by Akua_A and the reason for the visit) suspision is being levelled at a network event going on.. So nothing done at my property and no doubt nothing will be done with her networks team request.

Forum Discussion

Packet loss creeping in

5 Replies

Related Content

Packet loss issue?

Packet Loss

Packet loss

Hub 5 Packet loss

PS5 packet loss and high latency making gaming impossible