Forum Discussion

Nigel36's avatar
Nigel36
Just joined
4 days ago

Odd Installation!

I live in a road that recently had VM fibre installed. 

The process installed access fibre for all houses in the street apart from 6 in the middle (one of which is mine!)

Can anybody enlighten me as to why this would have happened?

Or how I could get in touch with the right department within VM that could tell me why?

There is nothing out of the ordinary about these properties. They are not different to the rest of the street

2 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    4 hours ago

    Is your house currently served by VM's coaxial but the new fibre misses you out?

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    5 hours ago

    Hey Nigel36, thank you for reaching out and we are so sorry to hear about this, there could be many reasons.

    However also a warm welcome to the community.

    What we will do is send you a DM, take some information from you then send this to the specialist team from here the team will reach out within 14 working days sometimes a little longer.