Forum Discussion

Nigel36's avatar
Nigel36
Joining in
3 months ago

Odd Installation!

I live in a road that recently had VM fibre installed. 

The process installed access fibre for all houses in the street apart from 6 in the middle (one of which is mine!)

Can anybody enlighten me as to why this would have happened?

Or how I could get in touch with the right department within VM that could tell me why?

There is nothing out of the ordinary about these properties. They are not different to the rest of the street

6 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey Nigel36, thank you for reaching out and we are so sorry to hear about this, there could be many reasons.

    However also a warm welcome to the community.

    What we will do is send you a DM, take some information from you then send this to the specialist team from here the team will reach out within 14 working days sometimes a little longer. 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 months ago

    Is your house currently served by VM's coaxial but the new fibre misses you out?

  • Nigel36's avatar
    Nigel36
    Joining in
    3 days ago

    Hi ,

    Still waiting to any sort of response from the engineering (planning?) team after 2 months!!

    I simply want to know why 6 houses ( including my own ) were not provided for ? 

    There is nothing different about these house that would preclude them from the installation .

    It looks like the installation team simply ran out daylight and left!

    Please could somebody explain this  to be ?

    • Rebecca_CI's avatar
      Rebecca_CI
      Icon for Forum Team rankForum Team
      3 hours ago

      Hi Nigel36,

       

      We understand how frustrating this can be, and we appreciate you raising your concerns. There are a few reasons why some properties may not be connected at the same time as others nearby, even if they appear similar:

       

      • Network planning limitations – The network is designed in stages, and capacity or layout restrictions can sometimes mean certain properties need additional planning before they can be connected.
      • Permissions or wayleave issues – Some installations require legal permission from landowners, housing associations, or local authorities, which can delay or prevent work from going ahead.
      • Technical or safety constraints – Factors such as underground utilities, existing infrastructure, or safety requirements may mean further assessment is needed before installation.
      • Additional engineering work required – Some homes need extra ducting, cabling, or equipment that can’t be completed during the initial build phase.
      • Phased rollout schedules – Installations are sometimes completed in phases, with some properties scheduled for a later stage.

      We would like to thank you for your patience.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    3 hours ago

    I asked whether your house currently served by VM's coaxial. If it isn't then there is a clue why there is no fibre.