Forum Discussion

Gs0135's avatar
Gs0135
Joining in
2 years ago

NTL Box - equipment doesn't fit?

(Apologies if this is posted in the wrong category) Hi, I've recently moved into a property which has an old NTL box and a virgin media point which is in the picture below. The cable that I've received with my hub doesn't  fit into the old NTL box, and I'm not sure what the virgin media point in the picture is. I'll have to get permission from the landlord before I let virgin replace the NTL box I assume, but I'm just confused as I was advised the prior tenant did have virgin broadband set up? I just wanted to check whether or not im missing something here? As the cable definitely does not fit into the NTL box. Have added a picture of the NTL box too but it's just a standard old box. Any help would be appreciated thanks 

 

  

 

[MOD EDIT: Subject title changed for clarity]

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    The second image contains the connection the HUB should plug into.

    Even though it's threaded, the new push on connector should fit.

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 years ago

    Thanks for your post on our Community Forums Gs0135, and a very warm welcome to you!

    I'm sorry to hear of the issues you've been experiencing with the setting up of the services.

    Can you please confirm if the advice from carl_pearce has been followed and has successfully completed the installation of the services?

    Thanks,

    David_Bn