Forum Discussion

JeremyBernard's avatar
JeremyBernard
Joining in
3 years ago

No RF signal detected

I don’t have internet for more than 2 hours. On my hub 3.0 the wifi logo is constant green and the ‘line at the bottom’ is flashing green.

 

The wifi network seems to be up and running and when I connect to 192.168.0.1

 

the status is showing that the wifi works but regarding internet is says ‘No RF signal detected’

I can confirm that everything is connected as it should on the box and the fiber cable is indeed connected. The box is also powered well. See the video and photo of the diagnostics.

Could someone help me with that please?

  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 years ago

    You have lost the connection to the VM network:

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.

    VM will not dispatch any technicians when an area fault exists.

    If no faults found:

    Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • David_Bn's avatar
    David_Bn
    Forum Team
    3 years ago

    Good Afternoon JeremyBernard, thanks for your post on our Community Forums, and a very warm welcome to you!

    Sorry to hear of the issues with the services, I've been able to look into the local area, and the stats of your hub.

    There appears to be no issues showing on our side. How has the service performed since your post?

    Have you possibly created a BQM?

    Kindest regards,

    David_Bn

  • pmedir's avatar
    pmedir
    Joining in
    3 years ago

    Hi, I have the same problem. Anyone found a solution?

    • Molly_T's avatar
      Molly_T
      Forum Team
      3 years ago

      Hi Pmedir, welcome to the community! Thank you for posting. 

      Sorry to hear you are experiencing issues. Sadly we were unable to check our systems to confirm if there are any issues showing on our side. 

      Ahead of us sending you a PM to confirm some account information and offer further support if you can please give us a little more detail about your case:

      Have you tried rebooting or resetting your hub? 

      Are you experiencing issues with Wi-Fi or a total loss of Wi-Fi ?

      Are you experiencing any other connection issues? 

      Have you checked for any local issues here: https://virg.in/servicechecker or by calling 0800 561 0061?

      You should be able to see any issues with your equipment here: https://virg.in/myvmapp

      If you can please also post a picture of your hub so we can see the light issue, or a screenshot as Jeremy did at the start of this thread so we can see a little more of what you see!

      Thank you! All the best. 

      • pmedir's avatar
        pmedir
        Joining in
        3 years ago

        Hi, 

        I've rebooted the router a couple of times and nothing. I get a wifi connection but there is no internet connection. The light on the router keeps flashing green.

  • VsUK's avatar
    VsUK
    On our wavelength
    2 years ago

    I'm new to Virgin, just switch with them & I've set up my router as detailed, with the exception of the cable provided, it's a push fit version & the connection from my wall isn't long enough for the push fit to fit, so I've had to use a screw on version I got with my freesat box unused. 

    My modem says there's no R/F signal & when I call the number to check, they say there engineers are working on fixing the problem as soon as I can. However when I enter my info on the website to perform a test, it says there's no known faults in my postcode area & to check my setup, making sure all cables are connected, which I have done. Every other attempt to get help just keeps telling me to check my bloody cables, it's like all the help links can't be bothered to actually help but send me in circles. 

    I'm on day 2 of my 14 day grace period & I'm starting to think I'm not going to need the rest.

    • Robert_P's avatar
      Robert_P
      Forum Team
      2 years ago

      Hello VsUK

       

      Sorry to hear of the broadband issues experienced since setting up the equipment, we appreciate you taking the time to raise this via the forums.

       

      Have you been able to check here using your postcode to check if there are any known area issues? From what you have advised it appears there may be that we're aware of and working on. That page will also advise of the estimated fix time.

       

      Rob

  • Meow2020's avatar
    Meow2020
    Joining in
    2 years ago

    I had the exact same problem. It was a loose wire outside which an engineer came and fixed