Hi Pmedir, welcome to the community! Thank you for posting.
Sorry to hear you are experiencing issues. Sadly we were unable to check our systems to confirm if there are any issues showing on our side.
Ahead of us sending you a PM to confirm some account information and offer further support if you can please give us a little more detail about your case:
Have you tried rebooting or resetting your hub?
Are you experiencing issues with Wi-Fi or a total loss of Wi-Fi ?
Are you experiencing any other connection issues?
Have you checked for any local issues here: https://virg.in/servicechecker or by calling 0800 561 0061?
You should be able to see any issues with your equipment here: https://virg.in/myvmapp
If you can please also post a picture of your hub so we can see the light issue, or a screenshot as Jeremy did at the start of this thread so we can see a little more of what you see!
Thank you! All the best.