Forum Discussion

lalisa's avatar
lalisa
Settling in
10 months ago

No RF Signal detected after attempted fix at box

My internet went down just after 9am today, and very soon after I saw an engineer spend maybe 30 minutes attempting a fix at the box on my road. However, there is still no internet on my network, no reported outage in my area (I checked online and called the automated number), and my hub settings diagnostic reports no broadband service with no RF signal detected. I have done both a shutdown and a hard reset on my router, with no change - the power light always returns to flashing green.

What are my next steps?

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    10 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

    ________________________________________________________

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    10 months ago

    Hi lalisa 

    Welcome to the community forums 

    Sorry to hear that you're having issues with your internet at this time. 

    We've not been able to locate you on the systems at our side. If you're still having issues please see if our status checker here show any outages affecting you currently. You can also call our status line on 0800 561 0061 or check your My Virgin Media app for more information 
    Keep us posted if you need any further support. 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    10 months ago

    Was the technician fixing something, or have they connected a new customer to the wrong tap in the cabinet? It's happened before.