Try a reset first - like this.
Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/want them to be.
Hey John,
Appreciate the advice but I’ve already tried this to no avail. Thanks anyway.
Did you try the old HUB?
Maybe an issue with associating the HUB 5 with your account.
If the old HUB still works this proves the above.
Old hub doesn’t work either. I’m assuming when they sent the text message saying the new hub is now activated that they deactivated the old hub. Would probably be a good idea for them to send a text message asking if the new hub is up and running with a confirmation option before deactivating the old hub. But I’m not sure we can expect such high level thinking from a humble company like Virgin.. It’s not like they’re trying to commercialise space travel or anything.
