User124
5 months agoJoining in
No internet for 6 days and no update
Had my fibre line down for almost 6 days now and not able to get any update from customer service -phone or chat -on when this will be back on. I've been told blatant lies about being able to get temporary mobile Internet by going to local O2 store -O2 never heard of this arrangement, and about resolution timelines. I work from home so line is critical but virgin media don't seem to care at all -dealing and chasing with customer service is so very frustrating and exhausting!
Does anyone have similar issue and know how to escalate this?