I have had no internet for 6 days any help would be appreciated
been off for seven days, but its fine now, it was off due to a broken cable to be fair it should have been sorted earlier but I am just happy to be back online. Thank you very much for all your help.
Have you checked first for any “known network faults in your location - Look in 2 places
1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)
2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
The "compensation "timer" can also be started on this number if appropriate.
SEE
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know
https://www.virginmedia.com/help/automatic-compensation
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automatic-compensation.html
Forum TeamHi there ianharpy
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced an issue with your service, I can see that you have spoken to our teams since your last post. How are things looking now?
been off for seven days, but its fine now, it was off due to a broken cable to be fair it should have been sorted earlier but I am just happy to be back online. Thank you very much for all your help.
