Forum Discussion

RasputinsBeard's avatar
RasputinsBeard
Joining in
3 months ago

Internet down for almost 5 days area 20

WiFi hub has been flashing blue since Monday night, when I call up customer service they say it'll be back on that night but it's not. I'm a new customer too, literally only being with Virgin for 15 days. The WiFi didn't work for the first two days of my contract either I don't know what to do. I'm in Area code 20 and I'm just sitting here using mobile data, no television no PC no tv. Anybody else in 20 down? 

  • Mike5555's avatar
    Mike5555
    3 months ago

    We're in the same area. You won't get any acknowledgment of poor customer service from VM on here from their fan boys.

    It would be nice if VM just updated the website to acknowledge there was a problem and put a timeline on there. Instead they're making everybody phone. The automated phone line doesn't even acknowledge there's an issue! You have to speak to the help desk to find anything out. And then depending on who you talk to, you get told different things. The local facebook pages are full of different times and dates for resolution.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 months ago

    Keep trying with Area faults on 0800 561 0061. The area code does not fully identify your location, it’s a billing code with diverse areas on the same code. Best to put first part of post code, AAn n.

  • Mike5555's avatar
    Mike5555
    Tuning in
    3 months ago

    We're in the same area. You won't get any acknowledgment of poor customer service from VM on here from their fan boys.

    It would be nice if VM just updated the website to acknowledge there was a problem and put a timeline on there. Instead they're making everybody phone. The automated phone line doesn't even acknowledge there's an issue! You have to speak to the help desk to find anything out. And then depending on who you talk to, you get told different things. The local facebook pages are full of different times and dates for resolution.

    • RasputinsBeard's avatar
      RasputinsBeard
      Joining in
      3 months ago

      Five days in a row without broadband and everytime i call up they say it'll be on that night. I've called every day since Monday for an update for them to tell me it'll be a few hours, logged a complaint nobody has got back to me and I've only just joined Virgin Media with the O2 sim it's not even been a month! I have to reactivate my old Facebook tonight just to find out what's happening! Beyond **bleep** off.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    3 months ago

    What exactly is the 0800 number reporting for your location?

    If nothing... then you have to call in to report the fault as it may be specific to you or just a few nearby customers

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        3 months ago

        See reply from Tudor above...

        "Keep trying with Area faults on 0800 561 0061."

        Also...

        Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?