Forum Discussion

RasputinsBeard's avatar
RasputinsBeard
Joining in
3 months ago

Internet down for almost 5 days area 20

WiFi hub has been flashing blue since Monday night, when I call up customer service they say it'll be back on that night but it's not. I'm a new customer too, literally only being with Virgin for 15 ...
  • Mike5555's avatar
    Mike5555
    3 months ago

    We're in the same area. You won't get any acknowledgment of poor customer service from VM on here from their fan boys.

    It would be nice if VM just updated the website to acknowledge there was a problem and put a timeline on there. Instead they're making everybody phone. The automated phone line doesn't even acknowledge there's an issue! You have to speak to the help desk to find anything out. And then depending on who you talk to, you get told different things. The local facebook pages are full of different times and dates for resolution.

Mike5555's avatar
Mike5555
Tuning in
3 months ago

We're in the same area. You won't get any acknowledgment of poor customer service from VM on here from their fan boys.

It would be nice if VM just updated the website to acknowledge there was a problem and put a timeline on there. Instead they're making everybody phone. The automated phone line doesn't even acknowledge there's an issue! You have to speak to the help desk to find anything out. And then depending on who you talk to, you get told different things. The local facebook pages are full of different times and dates for resolution.

  • RasputinsBeard's avatar
    RasputinsBeard
    Joining in
    3 months ago

    Five days in a row without broadband and everytime i call up they say it'll be on that night. I've called every day since Monday for an update for them to tell me it'll be a few hours, logged a complaint nobody has got back to me and I've only just joined Virgin Media with the O2 sim it's not even been a month! I have to reactivate my old Facebook tonight just to find out what's happening! Beyond **bleep** off.