Forum Discussion

RasputinsBeard's avatar
RasputinsBeard
Joining in
3 months ago

Internet down for almost 5 days area 20

WiFi hub has been flashing blue since Monday night, when I call up customer service they say it'll be back on that night but it's not. I'm a new customer too, literally only being with Virgin for 15 ...
  • Mike5555's avatar
    3 months ago

    We're in the same area. You won't get any acknowledgment of poor customer service from VM on here from their fan boys.

    It would be nice if VM just updated the website to acknowledge there was a problem and put a timeline on there. Instead they're making everybody phone. The automated phone line doesn't even acknowledge there's an issue! You have to speak to the help desk to find anything out. And then depending on who you talk to, you get told different things. The local facebook pages are full of different times and dates for resolution.