Since having a new Hub 3 box installed a few months ago and a WiFi booster we can no longer connect to our 2.4ghz camera or lights. I’ve tried turning 5ghz off in the hub settings but still it fails to connect . Any ideas what can be causing this. Also our WiFi signal is so slow it’s quicker on our phones if we turn the WiFi off and use data
You could try this from an old post of mine..
_____________________________________
Go into the Hub’s settings. Type in http://192.168.0.1 into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or the“Smart Wifi” box and save settings. May be different pathways and wording on the three Hub types
Then, go to advanced>wireless signal>security, rename the 2.4 & 5 GHz network ssid's. Just type over to change 'em to whatever you like and something that will differentiate them (e.g - Shaun1_2 & Shaun1_5) Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices. Use the same passwords for both for simplicity, Then, apply settings and restart the Hub. Your 2 wifi networks will now be clearly separated on those SSID's - and you can then select the network you want each device to connect to… individually - from the "available networks" list on each of your devices.
Note all your wifi devices will need re-connecting to the new SSID's and passwords.
All things being equal, 5 GHz is always better/faster and subject to less congestion/interference (and is better for iDevice speeds than the 2.4 one - although the 2.4 one has the better "range" and will be needed when the 5 GHz drops out of range and some older/cheaper/dumber or “specialised” devices (e.g. some dorbell cameras) can only use this one.
You should also use a wifi analyser App (or Airport Utility on iOS) to check which 2.4 channels are being heavily used around you and move yours to one of channel numbers 1,6,11 that is least so, but it wont help if there is other interference.
Try this and see if it sorts for you and report back
Tried and still won’t connect. It was working perfectly fine until virgin fitted a new wireless Hub3. Very annoying
Any replacement Hub will need to be paired to your existing Pods. So try calling the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.
Hey 1973shaun1, thank you for reaching out and a very warm welcome to the community I am sorry to hear you are having some issues connecting the CCTV and lights.
What brand of CCTV and lights do you have?
Have you tried to go on the Connect app, to try and see if you can swap the frequencies?
